CES/AWS is looking for a Customer Service Representative – 2nd Shift
Location: Louisville, KY
Pay: $26/hour
Status: Temp-to-Hire
Schedule: 2nd Shift
Job Summary
We are seeking a detail-oriented and motivated Customer Service Representative for a 2nd-shift, temp-to-hire opportunity in Louisville, KY. This role is responsible for supporting customer order processing, maintaining accurate system data, and coordinating with internal departments to ensure customer satisfaction and on-time delivery.
Key Responsibilities
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Receive, process, and verify the accuracy of customer orders and purchase orders.
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Respond to customer service requests, including order changes, and communicate updates to appropriate personnel.
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Handle customer inquiries and work to resolve order-related issues.
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Load and maintain Bills of Material (BOMs) and update routing instructions as required.
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Use a computer workstation to extract and analyze order information for reporting.
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Perform system maintenance and updates across various electronic order files.
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Enter required changes into SAP based on production needs, BOM updates, and relief files.
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Recommend improvements to increase efficiency and accuracy within the Customer Service Department.
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Prepare and distribute daily reports, order acknowledgments, invoices, and test certificates.
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Support APQP activities in collaboration with the Quality Department.
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Provide back-up support to team members such as the Supervisor or Inventory Specialist.
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Perform other related duties as assigned.
Qualifications
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High school diploma or GED required.
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Minimum of 2 years of customer service experience; automotive manufacturing experience preferred.
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Excellent oral and written communication skills.
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Strong attention to detail and the ability to work effectively in a team environment.
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Ability to coordinate with Production to meet customer demands.
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Strong computer proficiency, including MS Office.
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Ability to work overtime and weekends as needed.
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Self-motivated with the ability to work with minimal supervision.
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Strong organizational and prioritization skills, with the ability to perform under pressure and exercise sound judgment.
Please send your resume to [email protected]
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