Canadian Executive Search Group (USA), a division of Arrow Workforce Solutions has an immediate opening for an HVAC Counter Sales Representative in the Memphis, Tennessee area for a Nation-leading HVAC Supply client.

Location: Memphis, Tennessee
Job type: Direct Hire
Start: ASAP
Pay Rate: $15 (31K) – $22(45K) BASED ON EXP + Benefits Package

(medical, dental, and vision insurance and company-paid life insurance, PTO + educational reimbursement/assistance program, 401(k)

We are looking for a professional, self-motivated, courteous Counter Sales representative to join a successful, well-respected HVAC supplier. We are looking for individuals who are willing to learn products as well as process orders, returns and resolve customer-related issues. Demonstrate flexibility to lend assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals.

• Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
• Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .
• Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
• Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
• Develops good working relationships and rapport with customers. Greets regular customers by name.
• Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Follows company pricing and credit guidelines
• Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
• Educates customers/prospects re: the variety of products available for sale.
• Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
• Uncovers and communicates sales lead information to outside sales staff and management.
• Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.

• High school Diploma
• HVAC Industry experience
• Knowledge of Microsoft Office.
• Candidates may be subject to a background check, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Those with experience in the below fields are encouraged to apply.
• Front-end Counter Sales
• Inside Sales Rep
• HVAC technician
• Lead Counter Sales Associate

Those interested are encouraged to send resumes directly to [email protected]

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