CES/AWS is looking for an IT Analyst for our Automotive Manufacturer Client.
- Location: Humboldt, TN
- Salary: up to $40 per hour
- Shift: Day shift 6am-2:20pm
- Employment Type: Contract to Hire/ Full Time
About the Role
CES/AWS is seeking an experienced IT Analyst to provide hands-on technical support within a manufacturing and production environment. This role is responsible for troubleshooting hardware and software issues, maintaining end-user systems, and ensuring reliable IT operations to minimize disruptions to production.
The ideal candidate has strong technical troubleshooting and customer service skills, understands the demands of a fast-paced plant environment, and can respond quickly to IT issues that directly impact manufacturing operations.
Key Responsibilities
- Provide onsite technical support, diagnosing and resolving complex hardware, software, workstation, and end-user computing issues.
- Support manufacturing and production-floor operations, including assembly lines, cameras, scanners, printers, and related plant equipment.
- Install, configure, test, maintain, and monitor end-user hardware and software to ensure optimal performance.
- Respond to service desk tickets, phone calls, emails, and escalated support requests, documenting troubleshooting steps, resolutions, and time spent in the service management system.
- Prioritize support tickets based on business needs, production impact, urgency, and customer requirements.
- Escalate issues to the appropriate support teams and coordinate with internal IT departments and third-party vendors when necessary.
- Perform user account and equipment changes, including moves, additions, and changes (MAC requests).
- Maintain accurate inventories of site hardware, software, and IT assets, ensuring asset management records remain current.
- Develop and maintain site-specific IT documentation, support procedures, performance reports, and operational records.
- Provide end-user training and guidance to prevent recurring technical issues and improve overall user experience.
- Collaborate with other IT service teams to maintain an efficient and reliable end-user computing environment.
- Proactively seek customer feedback, identify opportunities to improve support processes, and maintain strong working relationships across the organization.
- Participate in personal development and performance management initiatives.
Required Qualifications
- Minimum of 5+ years of relevant experience in the Information Technology industry.
- High School Diploma or GED required; an Associate Degree in Computer Science or a related field is preferred.
- Experience providing hands-on IT support, troubleshooting hardware and software issues, and resolving technical problems.
- Ability to understand support procedures, follow escalation processes, and leverage internal resources to resolve issues efficiently.
- Strong understanding of issue prioritization, particularly when technical problems affect production operations.
- Excellent customer service, communication, and problem-solving skills.
- Ability to communicate technical issues clearly and professionally while keeping users informed of progress and resolution timelines.
- Ability to work onsite at the plant for a full eight-hour workday and support additional hours as business needs require.
- Willingness to work daily overtime and weekends when necessary to support production requirements.
Preferred Experience
- Previous IT support experience in a manufacturing, industrial, plant, or production environment.
- Experience supporting assembly lines, production-floor workstations, cameras, scanners, printers, and related manufacturing equipment.
- Experience troubleshooting technical issues that directly affect production uptime and operational efficiency.
- Experience managing service desk tickets, IT asset inventories, system documentation, and hardware/software installations.
- Experience supporting critical IT outages and responding to emergency technical issues outside normal business hours.
If you are interested, please apply or send your resume to [email protected]
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