CES/AWS is looking for an IT Service Delivery Technician II in Plymouth
MN
- Job Title: IT Service Delivery Technician II
Location: Plymouth, MN
Pay rate: $33-$35 per hour
Temp-to-hire position - Schedule: 8am-5pm
Key Responsibilities:
Help Desk Support: Monitor and respond to tickets, ensuring timely response and resolution of incidents and requests.
Issue Documentation: Document solutions in the ticketing system for accurate records and knowledge sharing.
Hardware Deployment: Set up and/or deploy devices like computers, printers, and mobile devices using Microsoft Endpoint Manager.
Connectivity Maintenance: Ensure proper operation of all equipment (workstations, phones, printers, etc.).
User Account Management: Assist with account setup and permissions via Active Directory and Azure AD.
Troubleshooting: Resolve basic hardware/software issues and troubleshoot, identify, and escalate complex problems.
Performance Monitoring: Track device performance and report recurring issues.
Collaborative Support: Work with IT teams and business partners to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases.
End-User Assistance: Provide on-site and remote IT support for users and visiting employees/contractors within the assigned region.
Security Support: Assist with basic security issues and ensure compliance.
Knowledge Sharing: Share IT knowledge with the support team.
Qualifications:
At least 2 years of demonstrated Service Desk 2 experience with expertise in Windows, Microsoft 365, laptops, printers, and providing in-person support.
Certifications: ITIL knowledge preferred. A+, Network+, Microsoft, or similar certifications a plus.
Technical Skills: Basic knowledge of systems like Windows 10/11, Microsoft 365, Cisco VoIP, mobile devices, and ServiceNow.
If interested, send your resume to [email protected]
CESGUS