Canadian Executive Search Group (USA), a division of Arrow Workforce Solutions, has an immediate Service Coordinator opening for our client in the Santa Clara area. This is a full-time, temp to perm.

Location: Santa Clara, CA

Start: Hiring Immediately

Pay Rate: $24.00 per hour

Hours: 8am-5pm

Job Summary:

  • Provides administrative support for the day-to-day operations of the service center department,
    including coordinating parts/materials delivery and ordering supplies, coordinating work orders,
    and receiving customers’ instruments.
  • May routinely provide support to remote team members.
  • Response to customer inquiries acts as liaison with product divisions and other internal entities.
  • Solves problems that are limited in scope and complexity.

Essential Job Functions

  • To ensure organizational effectiveness and efficiency, responsibilities include:
  • Responsible for maintaining inventory of parts in service center warehouse.
  • Establish inventory controls (Item management in SAP ECC, Min/Max Levels, Cycle
    Counts, usage reports)
  • Response to and resolve Parts inquiries through follow-up with Service Lab
    Techs/Engineers and cross-departments
  • Deliver parts/materials to various labs. Must be able to lift or maneuver up to 50lbs.
  • Perform general office duties such as responding to a variety of routine and non-routine
    customers inquire; in-house repair orders (IHRO)
  • Initiate and maintain ongoing open communication with IHRO customers, 3rd party vendors
    and other internal departments to verify, and escalate service orders.
  • Receive and packages instruments from the service lab and maintain information in the Service
    Manager application.
  • Answer phone calls and e-mails from customer to address any customer concern with the
    the highest level of response and attention


  • May require some higher education or specialized training/certification.
  • 2 years of administrative experience and customer relations (Technical environment preferred)
  • Experience with SAP ECC/CRM and ServiceManager platform is a plus
  • Must be able to lift or maneuver up to 50lbs

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Please Submit Resumes to: [email protected]


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