AWS/CES is seeking a Warranty Specialist for a Motorcycle client in Toronto, ON

  • Location: Near Toronto, ON
  • Schedule: Temp to Hire/ Full time
  • Must be fluent in French
  • Must have Technical knowledge (ideally Master Tech)

Position Overview:
As a Warranty Specialist, you will evaluate and process warranty claims while providing technical support across Canada as needed. This role combines technical expertise, hands-on motorcycle experience, and exceptional customer service skills.

Key Responsibilities:
Warranty Claims: Evaluate and process warranty claims in alignment with company policies.
Technical Analysis: Analyze technical data to validate warranty cases.
Collaboration: Work closely with dealerships and service centers to resolve claims promptly.
Technical Support: Provide expert support to clients and internal teams across Canada.
Record Management: Maintain accurate documentation of warranty evaluations, approvals, and rejections.
Process Improvement: Contribute to the development and optimization of warranty processes.
Travel: Travel as required to support evaluations, deliver training, or address onsite concerns.

Qualifications:

Bilingual French and English
Certification: Master Technician certification or degree in Automotive Technology.
Experience: Hands-on experience with motorcycles is mandatory. Tier 1 or OEM experience required.
Technical Knowledge: In-depth understanding of automotive systems and motorcycle mechanics preferred.
Skills: Strong problem-solving abilities, excellent communication, and a customer-focused mindset.
Language: Must be fluent in French.

To Apply: Please submit your updated resume to [email protected]

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