Program Manager, Vendor Support Services

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Canadian Executive Search Group (USA), a division of Arrow Workforce Solutions, is now hiring for our client in Lexington State, KY. We are an equal opportunity employer.

Job Title: Program Manager, Vendor Support Services
Job Type: Full-time
Location: Hybrid (remote with occasional on-site requirements)
Pay: $25.00 per hour ($52,000 annually) + bonus potential

About the Role

We are seeking a highly organized and motivated Program Manager, Vendor Support Services to oversee vendor relationships, onboarding, compliance, and operational workflows within a workforce management program.

In this role, you will act as the central point of coordination between vendors and client sites—ensuring smooth operations, accurate reporting, and timely issue resolution. This position is ideal for someone who thrives in a fast-paced, process-driven environment and enjoys building strong working relationships.

What You’ll Do

Vendor Management & Onboarding

  • Identify, vet, and onboard staffing vendors
  • Ensure vendors are fully set up within established timelines (target: 7 business days)
  • Maintain accurate onboarding records and compliance documentation

Program Operations

  • Manage day-to-day vendor and client interactions
  • Serve as the first point of contact for vendor issues and contract discrepancies
  • Escalate unresolved issues with clear documentation and recommendations

Invoice & Financial Coordination

  • Review and reconcile vendor invoices
  • Investigate and resolve discrepancies prior to payment
  • Maintain a discrepancy rate below 2%

Compliance & Reporting

  • Conduct regular compliance audits
  • Deliver weekly activity summaries and monthly performance reports
  • Track key performance indicators and proactively flag trends

Training & Support

  • Provide onboarding and platform training to vendors and clients
  • Support timekeeping tools and system usage
  • Identify process improvement opportunities

Client Relationship Management

  • Build strong relationships with client contacts
  • Respond to inquiries professionally and within expected timelines
  • Represent the organization with professionalism and accountability

What We’re Looking For

Required:

  • Bachelor’s degree in Business, Operations, Communications, or related field
  • Strong organizational and multitasking skills
  • Professional communication skills in client-facing environments
  • Ability to work independently in a hybrid setting
  • Basic proficiency with Microsoft Office and email tools

Preferred:

  • Exposure to financial concepts (budgets, reporting, P&L)
  • Experience in staffing, workforce management, or operations (a plus, not required)
  • Ability to learn new systems quickly

Compensation & Benefits

  • $25/hour ($52,000 annually)
  • Bonus potential up to 10% based on performance and development goals
  • Health benefits (details provided during offer process)

Send your resume to [email protected]

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